Customer support

What is the status of my order?

Sign in to your account so you can see a list of all your orders. 

Order Status Codes:

New - An order that has not yet been viewed and we have not yet taken any action taken on it.
In-Process - The order has been viewed and we have begun processing it.
Backordered - Item(s) are considered backordered when we have ordered them from our vendors, and we are waiting to receive them.
Fulfilled - All the item(s) have been shipped out or are ready for pick-up at the school store.
Cancelled - The item(s) have been cancelled and requires no further action.

Payment Methods

Here is a list of payment methods The Pilot Hangar accepts.

Online
  American Express 
  Discover 
  Gift Card 
  MasterCard 
  Visa 

In-store
  American Express
  Discover
  Gift Card
  MasterCard
  Visa

Availability of Merchandise

Our goal is to provide you with all the products and services that have been made available through the website. On rare occasions, some items and services may not be available at the time of purchase. If this happens, we will make every reasonable effort to provide you with the item or service requested.

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